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      Terms and Conditions

      General Terms and Conditions for members of the WebwinkelKeur Foundation



      Article   1 - Definitions

      Article   2 - Identity of the entrepreneur

      Article   3 - Applicability

      Article   4 - The offer

      Article   5 - The Agreement

      Article   6 - Right of withdrawal

      Article   7 - Costs in case of withdrawal

      Article   8 - Exclusion right of withdrawal

      Article   9 - The price

      Article 10 - Conformity and guarantee

      Article 11 - Delivery and execution

      Article 12 - Payment

      Article 13 - Complaints procedure

      Article 14 - Disputes

      Article 15 - Additional or different provisions


      Article 1 - Definitions

      In these terms and conditions the following definitions apply:


      Reflection period: the period within which the consumer can make use of his right of withdrawal;
      Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur;
      Day: calendar day;
      Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
      Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation and unaltered reproduction of the stored information.
      Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
      Model form: the model form for withdrawal that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.
      Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
      Distance contract: an agreement in which, in the context of a system organized by the entrepreneur for the distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
      Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur meeting simultaneously in the same room.
      General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.


      Article 2 - Identity of the entrepreneur


      7547TK Enschede

      Kopersteden 10C

      The Netherlands

      Phone number: 053 - 536 9988

      E-mail address: [email protected]

      Chamber of Commerce number: 56407424

      VAT identification number: NL002342588B22

      Article 3 - Applicability

      These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and consumer.
      In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. is.
      If at any time one or more provisions in these general terms and conditions are wholly or partially void or destroyed, then the agreement and these terms and conditions will remain in force for the rest and the relevant provision will be replaced by a provision in mutual consultation without delay. of the original as closely as possible.
      Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
      Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained 'in the spirit' of these terms and conditions.

      Article 4 - The offer

      If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
      The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
      The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.
      All images, specifications data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
      Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors correspond exactly to the real colors of the products.
      Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in the
      the price excluding taxes;
      any shipping costs;
      the manner in which the agreement will be concluded and which actions are required for this;
      whether or not the right of withdrawal applies;
      the method of payment, delivery and execution of the agreement;
      the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price;
      the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the means of communication used;
      whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer;
      the way in which the consumer, before concluding the agreement, can check and, if desired, restore the data provided by him in the context of the agreement;
      any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
      the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and
      the minimum duration of the distance contract in the case of a long-term transaction.

      Article 9 - The price

      During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
      Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer.
      The prices stated in the offer of products or services are exclusive of VAT.
      All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.


      Article 10 - Conformity and Warranty

      The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the statutory provisions and/or usability existing on the date of the conclusion of the agreement. or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
      A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.
      The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
      The warranty does not apply if:
      The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or processed by third parties;
      The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
      The defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.


      Article 11 - Delivery and execution

      The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
      The place of delivery is the address that the consumer has made known to the company.
      With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation.
      All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
      In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but at the latest within 14 days after dissolution.
      If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded.
      The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.




      Article 12 - Payment

      The consumer must pay the amounts owed within 14 days after the start of the agreement, unless otherwise agreed.
      The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
      In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.


      Article 13 - Complaints procedure

      The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
      Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months, after the consumer has discovered the defects.
      Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
      If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute settlement procedure.
      A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
      If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.


      Article 14 - Disputes

      Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
      The Vienna Sales Convention does not apply.


      Article 15 - Additional or different provisions

      Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

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